NICE inContact is the cloud contact center software leader, making it easy and affordable for organizations around the globe to create stand-out customer experiences while meeting key business metrics. inContact continuously innovates and is the only provider to offer a complete customer interaction platform in the cloud that is flexible, scalable and reliable for enterprise, small business, government and business process outsourcers.
Recognized as a market leader by Gartner, IDC, Frost, Ovum, and DMG, inContact supports over 6 billion interactions per year for enterprise, mid-market, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations, and global regions.
NICE inContact CXone Quality Management Analytics
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to act faster and smarter about quality.