• Leader in the space (Industry Analysts agree)
• Over $250M Annual spend on R&D
• 80 of the top 100 Global brands use Genesys
• 25 Billion interactions per year
• Over 11,000 customers, in over 100 countries
All in ONE.
PureCloud™ is the only cloud contact center platform to unify all communications in ONE user interface. CCaaS, UCaaS, WorkForce Management, Quality Management – all Phone Calls, Instant Messages, Contact Center Interactions (Chat, Voice, Email, Social Media, SMS, Co-Browse, even Faxes!) – all in ONE tech stack, in the cloud.
True Cloud with Microservices Architecture
Not all “clouds” are created equal
• Endless scalability
• Unrivaled reliability and security
• Unmatched speed of innovation
• Built on AWS – day 1
• Genesys publishes any downtime – “say what?” Yes, the only vendor who is confident enough to do so!
PureCloud™ is the only CC software platform that includes Employee Collaboration IN the tool.